This policy explains how Console Harborcore handles personal data when you visit our website, contact us or work with us. We aim to collect only what is relevant and to handle it consistently with Malaysia's Personal Data Protection Act 2010.
Data we collect
When you enquire, we may collect your name, work email, company, phone number, enquiry details and correspondence. During an engagement, we may receive business contact details, account access records and app data described in the agreed scope. Optional website analytics may collect device, browser, referral and usage information only after consent.
Why we use it
We use personal data to respond to enquiries, prepare proposals, deliver and administer services, secure our systems, keep financial and legal records, improve this website and comply with legal obligations. We do not sell personal data. We do not use enquiry information for unrelated marketing without a valid basis.
App analytics data
Our clients determine which app data they lawfully collect and share. We act only within written instructions and the agreed purpose. We encourage event-level datasets without direct identifiers, limited access and short retention. Special categories or highly sensitive records should not be shared unless specifically agreed and protected.
Sharing and processors
We may use vetted hosting, communications, file storage, accounting and analytics providers that process data for us under appropriate instructions. Data may also be shared with professional advisers or authorities when required by law. We do not disclose a client's product data to another client.
International transfers
Some service providers may process information outside Malaysia. Where this occurs, we assess the provider and use contractual or other safeguards appropriate to the transfer. Contact us if you want information about safeguards relevant to your data.
Retention and security
Enquiry records are generally kept for up to 24 months. Engagement records are retained for the contract, legal and accounting periods that apply; working datasets are deleted or returned according to the proposal. We use access controls, least-privilege permissions, secure transfer methods and reasonable technical and organisational safeguards.
Your choices and rights
Subject to legal limits, you may ask to access or correct your personal data, withdraw consent, object to optional marketing or ask about our processing. Withdrawing consent does not affect earlier lawful use and may limit services that require the information. We may verify your identity before acting on a request.
Contact and complaints
Send privacy requests to hello@console-harborcore.digital or write to Console Harborcore, 11th Floor, Komplek Teruntum, 25000 Kuantan, Pahang, Malaysia. Call +60 9-5157532 if you need help making a request. You may also raise concerns with Malaysia's Personal Data Protection Commissioner.