These terms govern your use of this website and, where incorporated into a proposal, our app analytics and advisory services. A signed proposal or statement of work takes priority if it conflicts with these general terms.
Website use
You may use this website to learn about our services and submit genuine enquiries. You must not disrupt the site, attempt unauthorised access, introduce malicious code, scrape it unreasonably or misrepresent your identity. Site content is general information and is not a promise of a particular commercial result.
Engagement and scope
Services begin only after both parties accept a written proposal. The proposal defines deliverables, timing, fees, dependencies and authorised data access. Changes to scope or assumptions may require a revised fee or schedule. You will appoint a contact who can make timely decisions and provide accurate information.
Client data and access
You confirm that you are authorised to provide the data, accounts and materials needed for the engagement and that your collection and disclosure of personal data complies with applicable law. We use access only to perform the agreed work. Unless expressly agreed, you should provide minimised or aggregated data and avoid direct identifiers.
Fees and payment
Fees, taxes, invoice dates and payment terms appear in your proposal. This website does not take payment. Late undisputed amounts may pause work after written notice. Pre-approved third-party expenses are billed at cost. Refund and cancellation rules are described in our refund policy and any specific proposal.
Intellectual property
Each party keeps ownership of materials it owned before the engagement. Once invoices are paid, you may use the engagement-specific reports, taxonomies and recommendations internally. We retain our general methods, templates, know-how and non-client-specific tools. We do not publish your name, data or results without permission.
Confidentiality
Each party will protect non-public information received from the other and use it only for the engagement. This duty does not cover information already lawfully known, independently developed, made public without breach or required to be disclosed by law. Where legally permitted, the receiving party will give advance notice of compelled disclosure.
Professional judgement and liability
Analytics contains uncertainty. We explain material assumptions and limitations, but do not guarantee conversion, revenue or experiment outcomes. To the extent allowed by Malaysian law, neither party is liable for indirect or consequential loss. Our aggregate liability related to an engagement is limited to fees paid for that engagement, except where a limit is prohibited by law.
Ending an engagement
Either party may terminate for a material breach not remedied within 14 days of written notice. Either party may also end an engagement under the cancellation terms in the proposal. On termination, you pay for completed work and committed non-cancellable costs, and both parties return or delete confidential materials as reasonably requested.
Law and contact
These terms are governed by the laws of Malaysia. The parties will first try in good faith to resolve a dispute through direct discussion before starting formal proceedings. Questions may be sent to hello@console-harborcore.digital or Console Harborcore, 11th Floor, Komplek Teruntum, 25000 Kuantan, Pahang, Malaysia.